How do I create a service notification in SAP

SAP OSS

The OSS or as an OSS search or https://accounts.sap.com/saml2/idp/sso is an error database from SAP, as well as a collection of updates and patches. Millions of errors from SAP are recorded, described and their solution explained in the OSS. Most errors will already be corrected in the customer system by support packages or updates. With every OSS note, the relevant SAP system is listed and the release / support package status in which the error has been corrected.

If you have an inexplicable phenomenon in SAP, which indicates an error in SAP, then it is worth researching in the OSS and creating your own reports. Depending on the priority set (up to "business critical"), SAP resolves bugs quickly or less quickly (or not at all). SAP has the option of logging into each customer system in order to simulate the error.

Each OSS notice has a unique number.

S users

  • A so-called S-User with a password is required for access. As a customer of SAP, you get an S-User.
  • If you don't have an S user in a project, you can usually get one via the SAP basis without any problems. With the S-User you can also report errors to SAP yourself.

Apply for a user ID

SAP Notes

  • SAP Notes contain 80% correction instructions for errors
  • SAP Notes are all available / translated into English, German and Japanese
  • The SAP Notes contain a business description and its technical correction

SAP Knowledgebase Articles (KBA)

  • No correction instructions
  • Extended content, including screenshots
  • Rating options for the notes
  • Are marked with an * in the meeting list

SAP transaction SNOTE

With the transaction SNOTE, OSS notes can be imported into the system. However, it can also be used to display OSS notes.


over the note download can be called up.




You can now search for the number in your own worklist.


The found number is highlighted in green.


After double-clicking the note is displayed in a cleanly formatted layout at the bottom right.

Limitation to subject area

All notes for a subject area can also be displayed in the OSS, e.g. B. "BC-SRV-FP" for the Adobe LiveCycle Designer.

Calling up OSS on the Internet

  • support.sap.com/notes
  • This example looks for errors in translations in Adobe Forms. Specifying several search parameters for the search method "All words (AND)" corresponds to the Boolean AND operator of the combination of the search terms.

Here click on the button "Launch the SAP Note and KBA search"


A pop-up window with the search opens

Sources of search on the Internet

  • A click on a link from the list found opens the OSS Note. The OSS Note 388271 is opened here.

Display of an OSS grade

  • The OSS note can also be displayed as a PDF using the "PDF" button in order to print the article in the best quality or to save it as a PDF file.

Search syntax

language

Search method

  • All words (AND)
  • At least one word (OR)
  • phrase

Search area

  • Everything
  • Texts
  • SAP objects only
  • Source code

Search behavior

  • Linguistic search
  • Exact search

Topic

  • Restriction to SAP application components, e.g. B. AC = General Accounting

Restriction

  • SAP system
  • Product version
  • Software component (release)

Additional criteria

  • Modification date
  • Release status
  • priority
  • category

Collection of OSS notes under favorites

  • It is possible to collect OSS notices under a folder "my favorites" or another folder in the Marketplace. This makes it easier to find an OSS notice that was identified as valuable in the past.

Display favorites

  • Under "HOME - my favorites" you can see the favorites that have already been created here

  • There are four favorites created here.
  • Clicking on a note opens the OSS note.

Add OSS notice to favorites

  • If an OSS note is to be added to the favorites, one calls up an OSS note (here e.g. 388271) and then clicked on "Add to favorites" in the title bar.

  • The existing folder "my favorites" can be selected or a new folder can be entered.

Web links