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Common questions about Google Workspace

Already a Google Workspace customer? Then go to our support page.

  • How is Google Workspace different from the free Google apps?

    The Google Workspace offers companies additional services that are not included in the free Google apps. These include: business e-mail address (@, double storage space for Gmail and Google Drive, e-mail and telephone support around the clock, availability guarantee of 99.9%, interoperability with Microsoft Outlook, additional Security options such as two-step authentication and single sign-on (SSO) as well as comprehensive control of all user accounts by the administrator.

  • Can I also purchase individual apps from Google Workspace?

    No. When you sign up for Google Workspace, you get access to several built-in apps that work perfectly together. For example, when you receive a message in Gmail, you can instantly save it as an appointment in Google Calendar. If you add a comment in Google Docs, Google Sheets, or Google Slides, the collaborators are automatically notified by email. And from your inbox or Google Calendar, you can join video conferencing in Meet with just one click. This complete package increases the productivity in your company and at the same time offers the best price-performance ratio. Of course, you can only use part of the included services after purchasing Google Workspace.

  • Can I replace my current software with the Google Workspace?

    In our experience, many users can do without their previous company solutions if they use Google Workspace. The integrated tools can be used to create various files, such as text documents, tables and presentations. You can also edit the files with other users at the same time and save them in the cloud with Google Drive. The Google Workspace apps work across devices. Unlike traditional applications, you don't need to install any software and you can work with files from other programs such as Microsoft Office.

  • How does Gmail differ from free Gmail as part of Google Workspace?

    The Gmail version included in Google Workspace includes custom business email addresses (@, an unlimited number of group email addresses, an availability guarantee of 99.9%, twice as much storage as with Free Gmail, no ads, 24/7 phone and email support, Google Workspace Sync for Microsoft Outlook, and more.

  • Can a user have multiple email addresses?

    Yes. In addition to the primary address, several email aliases can be created for a user, e. B. [email protected] You can add up to 30 email aliases for each user.

  • Can I migrate my previous emails to Google Workspace?

    Yes. There are various migration tools for Google Workspace that you can use to import your emails from environments such as Microsoft®, IBM® Notes® and other email systems. For more information on the tools used to migrate data to Google Workspace, see the Help article Migrate your organization's data to Google Workspace.

  • Can I create a group calendar?

    Yes. You can create a calendar that all employees or only certain users in your company can access. For example, you can create a group calendar for important appointments - for example for the vacation days of the individual team members or for regular meetings.

  • Can I migrate and sync all of my calendars?

    Yes. Migration options to Google Calendar are available for many different calendars, such as: B. from Microsoft® or IBM®. For more information about the tools used to migrate data to Google Workspace, see the Help article Migrate your organization's data to Google Workspace. Information on how to enable data exchange between Microsoft Exchange and Google Calendar can be found in this help article. And if you want to know more about syncing Google Calendar and IBM Notes, you should read this help article.

  • Are there appointment reminders in Google Calendar?

    Yes. By default, Google Calendar displays a pop-up reminder ten minutes before an appointment. You can change this in the calendar settings.

  • Can external users participate in a call?

    Of course. You simply share the same link for all participants.

  • What about confidentiality?

    Video and audio streams in Meet are encrypted. Even users who are in a different location can safely participate.

  • Do I need third-party services to access my dial-in number?

    No. Google Workspace Enterprise users can add a phone number and PIN to any conference without any further configuration. Information on using dial-in numbers

  • What types of files can I upload to Drive?

    You can upload any file format to Drive. You also have the option of converting certain file types to a Google web-based format (docs, spreadsheets or presentations).

  • How much storage do I get with Google Drive?

    Users of the free version of Google Drive get 15 GB of storage. The storage space available to Google Workspace customers varies by version. More information can be found here.

  • How is Drive different from Free Drive as part of Google Workspace?

    With the Drive version included in Google Workspace, you benefit from twice as much storage space, telephone and e-mail support around the clock, options for controlling document sharing and advanced reporting functions. For an additional fee, you can get unlimited storage (accounts with fewer than five users get 1 TB per user). Learn more about Google Workspace pricing models

  • Can I work offline with Docs?

    Yes. This feature is available with a Chrome browser. If you're new to Chrome, just give it a try - it's free and easy to install.

  • Can I share documents with external users?

    Yes. You can change the settings for any of your documents to allow other users to read, edit or comment on them.

  • Can I convert documents to Docs format?

    Yes. You can convert many different types of files to Docs format. The original file is retained.

  • Can I control whether my public currents posts can be seen on my profile page?

    Yes. With the current settings, you can decide whether you want to show or hide your Currents posts in your profile.

  • How is the confidentiality of user profiles guaranteed?

    Administrators can choose not to show user profiles from their domain in the results of public search queries by default. In addition, the users themselves have extensive control options to limit the visibility of most of the profile information.

  • Can personal conversations within teams be kept confidential?

    Yes. Private communities offer an additional layer of security. Only users within your organization can join such a community. Whether it's about the design of your beta product or comments from your offsite team: all contributions are only accessible to your organization.