What is ups error 81291

angry consumer notes

yet another UX fail of UPS: error 81291

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(This might be a minor thing but I spent so much time trying to figure out that I decided to post it, in case someone else will google for this error message.)

So, I was trying to create a shipment from the UPS.com website. Everything went more or less smoothly and I was pleased to see a final rate for my shipment, same that I had using their price calculator. I have entered the payment information, received email from PayPal about an order submitted, and ... this nasty message on the website:
"UPS internal security measures prevent the processing of this shipment. If you believe you have received this message in error, contact UPS at 1-888-851-4901 (UPS: 81291)".
Of course I tried to call that number - it's just an answering machine suggesting to leave your contacts. Long story short: this error occurred simply because I was not logged in! I have no idea why they couldn't say this directly in the error message; what's worse, nobody from their support is aware of this (neither twitter, nor facebook, nor [email protected], nor all the tech support - I spent 37 min on the phone, with zero result). Well, after their non-working simple rate, I'm not surprised anymore. That's UPS.
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