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In accordance with Legislative Decree 206/2005 for the Protection of Consumers, any customer can exercise the right of withdrawal within 14 days from the date of delivery of the product with an express declaration. For detailed information, always read the general terms and conditions.
In order to meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Model withdrawal form
Model B. Model withdrawal form - in accordance with Article 49 paragraph 4 -
Dear Agricola Sordi sas from Taloni Marco Sante & C. via prenestina nuova 46 km 8.200, zip code 00010 Gallicano nel Lazio, Rome. Tel.
I hereby declare that I am withdrawing from my purchase contract for the following goods:
Describe the goods covered by the contract by entering the code, product name and the quantity to be returned:
- Order number and code
- Ordered on / received on
- First and last name of the consumer
- consumer address
_ Signature of the consumer (only if this form is sent on paper)
Effects of withdrawal
If you withdraw from this contract, all payments you have made to us, including shipping costs, will be reimbursed (with the exception of the additional costs resulting from the choice of a delivery method other than the most cost-effective standard delivery to us) immediately and in in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund can only be withheld after 14 days, until you have demonstrated that you have returned the goods or until we have received them, whichever comes first.
These refunds will be made using the same payment method that you used for the first transaction, unless you specifically agreed otherwise. In any case, this reimbursement will not incur any costs.
You are only responsible for the decrease in value of the goods resulting from the handling of the goods, which is not necessary to determine the nature, the characteristics and the functioning of the goods.
Please send the goods back or deliver them to us immediately and in any case within 14 days from the day on which you notified your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired; at the following address Via Prenestina Nuova n.46 Gallicano nel Lazio 00010 - Rome at Agricola Sordi Sas
EXCLUSIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal is excluded in the following cases in accordance with Article 59 of the Consumer Code:
a) Service contracts after full performance of the service, if the execution began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal after the full execution of the contract by the professional;
b) the delivery of goods or services, the price of which is associated with fluctuations in the financial market, which the trader cannot control and which can occur during the cooling-off period;
c) the delivery of goods made to measure or clearly personalized;
d) the delivery of goods that may deteriorate or expire quickly;
e) the delivery of sealed goods that are not suitable for return for hygienic reasons or are related to health protection and were opened after delivery;
f) the delivery of goods which, after their delivery, are naturally inseparably mixed with other goods;
g) the delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which depends on market fluctuations that cannot be controlled by the specialist;
h) Contracts in which the consumer has specifically asked for a professional to visit him to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides in addition to the services expressly requested by the consumer or goods other than spare parts that are necessary for carrying out maintenance or repair work, the right of withdrawal applies to these additional services or goods;
i) the delivery of sealed audio or video recordings or sealed computer software that has been unsealed after delivery;
j) the delivery of newspapers, periodicals and magazines with the exception of subscription contracts for the delivery of such publications;
k) contracts concluded at a public auction;
l) the provision of accommodation for non-residential purposes, the transport of goods, rental cars, catering services or services related to leisure activities, if the contract provides for a specific date or period of performance;
m) the provision of digital content through a non-material support, if the execution has started with the express consent of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.
According to Regulation No. 524/2013, the consumer must be informed of his right to turn to the European Dispute Settlement Body (ODR) as an alternative to the ordinary judicial authorities.
Consumers residing in Europe are informed that the European Commission has set up an online platform that offers an alternative dispute resolution tool. This tool can be used by European consumers to settle disputes out of court in connection with contracts for the sale of goods and services that have been agreed online and / or are derived from them. If you are a consumer based in Europe, you can therefore use this platform to resolve disputes arising from the online contract set out on this website. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
LEGAL CONFORMITY GUARANTEE
The products purchased on www.agricolasordi.com are subject to a legal guarantee of the conformity of the goods as prescribed in the articles. 128 and ss. Consumer code The guarantee is valid for 24 months and must be enforced by the consumer within 2 months of discovering the defect.
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