Definition of the supplier partnership in tqm, who decides

Quality management as a professional field: definition, tasks and ISO 9000

Quality management (QM) has a long history of success behind it. The reason for this is very simple: Quality managers improve processes and products. The star ratings show the importance of quality todayAmazon, Google and Facebook. Companies with poor product quality quickly disappear from the market. Too many complaints and negative customer reviews lead to a loss of customer trust in the long run. This makes it all the more important today to have competent people who ensure quality in the company. What does the term quality management mean? And what does the daily work as a quality manager look like?

Contents at a glance

Definition of quality management

Quality management includes all measures for planning, controlling and optimizing processes based on specified requirements. The aim of quality management is to improve the quality of a product or service and thus customer satisfaction. The first question that arises is: What conditions have to be met in order to make customers happy?

DIN EN ISO 9000 ff. Is the most widespread international standard that defines terms, principles and standards for an effective quality management system (QMS or QM system). According to ISO 9000, quality managers should e.g. B. act customer- and process-oriented.

What is quality

Subjective quality

Colloquially, the term quality is used in a judgmental manner, i. H. we speak of “good” or “bad” quality. However, as is well known, opinions differ about what is good or bad. In this regard, quality is a question of opinion (person-dependent). The quality goals that a company sets itself, for example, are subjective. How do we make quality in companies objectively measurable?

Objective quality

The term quality also has another side. “Qualitas” originally means “quality” in Latin and is initially completely neutral. In this sense, when we ask what quality or consistency a product has, we mean certain objective characteristics that it exhibits. This can be B. the shelf life or safety of a product. We can not only measure these quality criteria objectively, but we can also define general, legal quality standards that we and other people and organizations should adhere to. Such an objective norm standard is ISO 9000 ff.

Important: In the practice of quality management, what counts above all is the objectively measurable quality that can be standardized more easily in rules.

Tasks as a quality manager

The quality manager, the quality management officer (QMB) or the QM department are responsible for the design and further development of a QM system. Here are some examples of typical quality management activities:

  • Monitoring of process flows
  • Creation of analyzes and reports
  • Implementation of internal and external audits
  • Communication with customers, employees and company management (e.g. internal advice)
  • Planning, implementation and further development of the quality management system
  • Responsibility for QM documentation (e.g. creating a quality management manual)
  • Implementation of employee training

In quality management, knowledge of methods and models such as CIP, PDCA, Six Sigma, Lean Management or TQM (Total Quality Management) also prove itself.

DIN EN ISO 9000: Principles and requirements for a quality management system

The series of standards ISO 9000 ff. Is an international standard that defines central terms and principles of quality management. Anyone who systematically practices quality management sets up a quality management system. When it comes to the introduction and further development of a QM system in a company, everything starts with ISO 9000.

Principles of quality management according to ISO 9000

✓ customer focus
✓ Leadership and leadership
✓ Engagement of people
✓ Process-oriented approach
✓ Improvement ("continuous improvement process")
✓ Fact-based decision making
✓ Relationship management

The next norm ISO 9001 in the row lays the Minimum requirements for a QM system firmly. It is central to the quality manager's work. The current revision of ISO 9001: 2015 divides the QM requirements into the context of organization, management, planning, support, operation, evaluation of performance and improvement.

Important: The series of standards ISO 9000 ff. Has established itself internationally, but has no legal character. Companies can be certified on a voluntary basis, so to speak, in accordance with ISO 9000 ff. By institutions that are approved in Germany by the German Accreditation Service (DAkkS).

The continuous improvement process in quality management

The "Continuous Improvement Process" (CIP) is a Japanese method that is used in many management areas today. In short, CIP means: Process optimization is not achieved through large changes, but rather small, gradual and repeated improvements.

According to ISO 9000, quality management is based on a process-oriented approach, i. H. it understands all activities in a company as processes that need to be monitored and optimized. Quality management and process management therefore go hand in hand. The use of the CIP method is central here.


Three good reasons for entering quality management

1. Looking for career changers

The training in quality management is usually completed as further training. Companies only expect quality management to be available as an additional qualification alongside experience in an area such as project management, process management, engineering, mechanical engineering, IT or the health sector. Project managers and people who already have experience in process management are particularly suitable.

Almost everyone interested in QM has a chance to get into quality management and develop in different directions.

Our recommendation:Quality management is an important part of project management. In our blog post Hybrid Project Management: Definition and Methods from Traditional to Agile to Hybrid, we give an overview of the world of project management.

2. Perfect for perfectionists

Anyone who counts analytical skills as one of their strengths and likes to improve things will really work as a quality manager. Quality management is suitable for people who love details, like to stick to rules and always have a plan in mind. Chaotic people won't get very far in quality management, but perfectionists even more so.

3. Is there ever enough quality?

Quality is an extremely positive term that every company wants to adorn itself with. A look at any company description shows that. Quality managers ensure that there is something behind empty promises. Your job is literally to make a company better - and you can always do that. Sometimes this aspect of quality management is forgotten. Therefore our tip: A career in quality management is a career that stands for quality.

Become a quality manager - further education with quality

Flawless prospects for quality managers

We have been supporting people with further training on their way to their professional future for 25 years and we know the demands of the job market. There are courses in the field of quality management, but an important aspect of the work of quality managers is that they have knowledge of a subject in which they can use quality management.

The most popular way for a career in quality management is therefore to join the company after further training. Many people come to quality management after they have completed a course of study or an apprenticeship in another subject or have brought professional experience in a QM-related area with them.

Further training in the area of ​​quality management includes three stages with a corresponding final TÜV examination to become a quality officer, quality manager and quality auditor.

Our trainers have first-hand experience in quality management. In this way, we can convey a lot of practical relevance in our courses.


Our funded advanced training courses in the field of quality management:

  • Certified quality manager / TÜV: Our course provides comprehensive training for skilled workers and academics from a wide variety of backgrounds in quality management. The range of tasks in dealing with quality management systems and the methods and techniques that quality managers have at their disposal for quality assurance are explained close to practice and the needs in companies. Our further training also includes the TÜV examination for quality officer and the TÜV examination for quality manager.

  • Certified quality auditor / TÜV: Certified quality managers can complete our course as an additional qualification. With the growing demand for specialists in quality management, the need for auditors who train quality managers is also increasing. Our lecturers come from quality management themselves and show you with a lot of practical relevance how you as a future quality auditor can professionally prepare and carry out audits.


Nationwide seminars for companies related to quality management:

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