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DeLonghi customer service


De’Longhi (DeLonghi) is an Italian manufacturer of household and kitchen appliances as well as air conditioning and heating technology. The company, which was founded in 1902, is particularly well-known for the production of high-quality fully automatic coffee machines and espresso machines.

DeLonghi customer service

DeLonghi customer service has been completely decoupled from sales, so parcels sent to the manufacturer will not be accepted.

It is recommended that you contact the Delonghi customer service at the one provided by the manufacturer Service number to turn:

Tel. 06102 5790888

Alternatively, send an e-mail at [email protected]

DeLonghi customer service representatives can provide you with information about where the nearest DeLonghi customer service is. The company works with a large number of them in this regard authorized DeLonghi customer service centers all over Germany together. You can view these service points and their addresses on an online map. Enter your place of residence in the search mask and select the desired search radius (10 to 100 km): https: //www.delonghi.com/de-de/service

Perhaps your question about a DeLonghi device can already be answered by answering the FAQ ("Frequently Asked Questions") and there is no need to contact customer service. Take a look at https://www.delonghi.com/de-de/service/faqs and enter your search term in the appropriate field.

Everything on the subject Guarantee and warranty You can find a summary in the following PDF document: https://www.delonghi.com/Global/service/warranty-service.pdf

On the company's website www.delonghi.com you can find more information and DeLonghi customer service offers, for example here Manuals for DeLonghi devices. To do this, you need the model number of your DeLonghi device, which you can find on the underside or back of the product. This combination of digits and numbers comes first on the white / silver sticker on the device. It is a bit more laborious to click through various upper and sub-categories to get to the appropriate instructions: https: //www.delonghi.com/de-de/service/betriebungsanleitungen

If you would like to see DeLonghi devices "live" and get an impression or get personal advice, you can use the nearest one Dealers via a practical online directory: https: //www.delonghi.com/de-de/service/handlerverzeichnis

The postal address of the branch in Germany is:

De’Longhi Germany GmbH
Carl-Ulrich-Strasse 4
63263 Neu-Isenburg

Danger! Please do not send any defective devices to this address; instead, use the authorized service centers.

about the company

De’Longhi was founded in 1902 in Treviso, Italy. From a small craft business with customer service, De’Longhi quickly blossomed into a major supplier of individual components for the household appliance industry.

In 1977 Dr. Giuseppe De’Longhi took over the running of the company. He switched the group from a pure supplier operation to its own production. The areas of mobile air conditioning, heating and household appliances were of particular importance. De’Longhi started with small air conditioning and heating devices and from then on supplied the market directly.

In 2001 De’Longhi took over the English brand Kenwood, including customer service and spare parts, and this gave a huge boost to the global market. In this country, De’Longhi has been selling kitchen machines and small kitchen appliances through Kenwood since the takeover. The company has a total of six other subsidiaries: Climaveneta, Ariagel, Simac Vetrella, Elba and DL Radiators SpA. Today, the company, which has been listed on the stock exchange since 2001, has nine production sites in northern Italy. A serious fire destroyed the production plant in Treviso, De’Longhi's headquarters, in 2007. But the company did not suffer any major damage.

De’Longhi is currently concentrating in particular on the business areas of air conditioning, cooking and household appliances, cleaning and ironing equipment as well as radiators of all kinds. According to the company on its website, the quality of De’Longhi products is what makes them particularly user-friendly, exceptional and elegant design with its clear shapes. The company's management and the commitment of the employees are also a recipe for success for De’Longhi.

In Germany, the De’Longhi brand has been managed by Managing Director Helmut Geltner since 2001. In recent years he has succeeded in increasing De’Longhi Deutschland GmbH's sales many times over and consistently using the synergies from the takeover of the English brand Kenwood for an optimized market presence. In February 2011 there was an award for his achievements within the scope of the “Plus X Awards”: Geltner was named “Manager of the Decade”.

The success story of the Italian company continues: with effect from September 1, 2012, De’Longhi acquired the rights to the German brand Braun from The Procter & Gamble Company (P&G). Since then, De’Longhi has been selling small kitchen appliances, ironing equipment and small household appliances under the well-known brand name; However, Braun is still owned by P&G. As a result of the successful integration of Braun, De’Longhi-Kenwood GmbH's sales rose to 44.5 million euros in 2013.